:root{--bg:#f5f6fa;--panel:#fff;--ink:#141a2b;--muted:#6b7288;--line:#e6e8ef;--brand:#5b4cf0;--brand2:#7c6ff5;--ok:#16a34a;--warn:#d97706;--err:#dc2626;--wa:#25d366;--ig:#d62976;--web:#2563eb;--r:14px;--sh:0 1px 2px rgba(20,26,43,.05),0 4px 16px rgba(20,26,43,.05)}
*{box-sizing:border-box}html,body{margin:0;height:100%}body{font:14px/1.45 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;color:var(--ink);background:var(--bg);display:flex}
a{color:var(--brand);text-decoration:none}.muted{color:var(--muted)}.small{font-size:12px}
.side{width:248px;flex:none;background:#0f1324;color:#cfd3e6;display:flex;flex-direction:column;padding:18px 14px;height:100vh;position:sticky;top:0;overflow:auto}
.brand{font-weight:700;font-size:16px;color:#fff;display:flex;gap:8px;align-items:center;margin:2px 6px 18px}.logo{color:var(--brand2);font-size:20px}
.side nav a{display:block;color:#cfd3e6;padding:8px 10px;border-radius:9px;margin-bottom:2px}.side nav a:hover{background:#1b2140}.side nav a.on{background:#262d55;color:#fff}
.side-bots{margin-top:16px;border-top:1px solid #222846;padding-top:12px;flex:1}.side-bots h4{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:#7d84a6;margin:10px 8px 4px}
.side-bots a{display:flex;align-items:center;gap:8px;color:#b8bdd6;padding:6px 10px;border-radius:8px;font-size:13px}.side-bots a:hover,.side-bots a.on{background:#1b2140;color:#fff}
.side-foot{border-top:1px solid #222846;padding-top:12px;display:flex;flex-direction:column;gap:8px}
.main{flex:1;min-width:0;display:flex;flex-direction:column}#view{padding:24px 28px 60px;max-width:1400px;width:100%}
.example-banner{background:#fff7e6;border-bottom:1px solid #f6d79b;color:#7a4b00;padding:9px 28px;font-size:13px}
h1{font-size:22px;margin:0 0 4px}h2{font-size:16px;margin:0 0 12px}.head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.grid{display:grid;gap:16px}.kpis{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.two{grid-template-columns:2fr 1fr}@media(max-width:1000px){.two{grid-template-columns:1fr}.side{display:none}}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:18px}
.kpi .v{font-size:26px;font-weight:700;margin-top:4px}.kpi .l{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em}.kpi .s{font-size:12px;color:var(--muted)}
table{width:100%;border-collapse:collapse}th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);text-align:left;font-weight:600;padding:8px 10px;border-bottom:1px solid var(--line)}td{padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:middle}tr.click{cursor:pointer}tr.click:hover td{background:#fafaff}td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.pill::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.st-activo{background:#e8f7ee;color:var(--ok)}.st-pausado{background:#fff4e0;color:var(--warn)}.st-error{background:#fde8e8;color:var(--err)}
.st-abierta{background:#e8f0ff;color:var(--web)}.st-cerrada{background:#f0f1f5;color:var(--muted)}.st-derivada{background:#f3e8ff;color:#7c3aed}
.ch{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;padding:3px 8px;border-radius:7px;background:#f2f3f8}.ch i{width:8px;height:8px;border-radius:2px;display:inline-block}.ch-whatsapp i{background:var(--wa)}.ch-instagram i{background:var(--ig)}.ch-web i{background:var(--web)}
.tag-ex{font-size:10px;font-weight:700;color:#7a4b00;background:#fff1cc;border-radius:5px;padding:1px 6px;margin-left:6px;text-transform:uppercase;letter-spacing:.04em}
.btn{border:1px solid var(--line);background:#fff;color:var(--ink);padding:8px 14px;border-radius:10px;cursor:pointer;font:inherit;font-weight:600;display:inline-flex;gap:6px;align-items:center}.btn:hover{border-color:#cfd2e0}.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.danger{color:var(--err);border-color:#f3c4c4}.btn.ghost{background:transparent;color:#cfd3e6;border-color:#2b325a}.btn.small{padding:5px 10px;font-size:12px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px}.tabs a{padding:10px 14px;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px}.tabs a.on{color:var(--brand);border-color:var(--brand)}
.alert{background:#fde8e8;color:#8a1c1c;border:1px solid #f7c6c6;border-radius:10px;padding:10px 12px;margin:10px 0}
.conv-wrap{display:grid;grid-template-columns:360px 1fr;gap:16px;min-height:560px}@media(max-width:900px){.conv-wrap{grid-template-columns:1fr}}
.conv-list{padding:0;overflow:auto;max-height:640px}.conv-item{padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer}.conv-item:hover{background:#fafaff}.conv-item.on{background:#f1efff}.conv-item .t{display:flex;justify-content:space-between;gap:8px;font-weight:600}.conv-item .sum{color:var(--muted);font-size:12px;margin-top:3px}
.chat{display:flex;flex-direction:column;gap:10px;padding:18px;background:#f7f8fc;border-radius:12px;max-height:520px;overflow:auto}.msg{max-width:72%;padding:9px 12px;border-radius:14px;background:#fff;border:1px solid var(--line);white-space:pre-wrap}.msg .meta{font-size:11px;color:var(--muted);margin-top:4px}
.msg.cliente{align-self:flex-start}.msg.bot{align-self:flex-end;background:#ecebff;border-color:#dcd8ff}.msg.humano{align-self:flex-end;background:#fff4e0;border-color:#f6d79b}
.path{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin:8px 0}.path span{background:#f1efff;color:#4b3fd1;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600}.path b{color:var(--muted)}
.filters{display:flex;gap:8px;padding:12px;border-bottom:1px solid var(--line)}input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:9px;padding:8px 10px;background:#fff;color:var(--ink);width:100%}textarea{min-height:110px;resize:vertical}label{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:12px}
.mem-wrap{display:grid;grid-template-columns:1fr 340px;gap:16px}@media(max-width:1000px){.mem-wrap{grid-template-columns:1fr}}#cy{height:640px;background:radial-gradient(circle at 1px 1px,#e7e9f2 1px,transparent 0) 0 0/18px 18px,#fbfbfe;border-radius:12px;border:1px solid var(--line)}
.legend{display:flex;flex-wrap:wrap;gap:10px;font-size:12px;color:var(--muted);margin-bottom:10px}.legend i{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:5px;vertical-align:-1px}
.node-panel .kind{font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:700}.node-panel .src{background:#f7f8fc;border:1px dashed #d6d9e6;border-radius:9px;padding:9px 10px;font-size:12px;margin:10px 0}.row{display:flex;gap:8px;flex-wrap:wrap}
.chart-box{position:relative;height:260px}.loading{color:var(--muted);padding:40px;text-align:center}
.toast{position:fixed;bottom:20px;right:20px;background:#141a2b;color:#fff;padding:10px 16px;border-radius:10px;box-shadow:var(--sh);z-index:50}
.error-box{background:#fde8e8;border:1px solid #f7c6c6;color:#8a1c1c;border-radius:10px;padding:10px 12px;font-size:13px;margin-top:10px}
.login-body{align-items:center;justify-content:center;background:linear-gradient(135deg,#0f1324,#262d55)}.login-card{background:#fff;border-radius:18px;padding:32px;width:min(380px,92vw);box-shadow:0 20px 60px rgba(0,0,0,.3)}.login-card .brand{color:var(--ink);margin:0 0 18px}.login-card .btn{width:100%;justify-content:center;margin-top:6px}